FREQUENTLY ASKED QUESTIONS – TENANTS

What happens when a tenant doesn’t pay the rent?
Within 2 working days of non payment of rent we make direct contact with the tenant by phone or in person to discuss arrears and agree how this will be resolved.  The landlord will be informed within 24 hours. After 3 days with no resolution a “10 working day notice” is issued.  This requires the tenant to catch up with the arrears and any current rent payments during this period. If rent is still in arrears an application to the Tenancy Tribunal is made for mediation.

How much does the tenant pay to move in?
A letting fee of 1 weeks rent + G.S.T will be charged to the tenant.  RobsonKerr Property Management Limited will collect 3 weeks rent as a bond which is lodged with the Department of Building and Housing and 1-2 week’s rent in advance for the initial rent payment.

How does the tenant pay their rent?

Most commonly an automatic payment is set up from the Tenants bank account to RobsonKerr Property Management Limited Trust account.

How much notice does the tenant have to give before moving out?
The tenant must provide 21 days notice in writing of their intention to cease the Tenancy Agreement.  Under a fixed contract the tenant remains committed to their tenancy agreement unless otherwise negotiated with RobsonKerr and you the Landlord until completion of the fixed contract.

How does the tenant get their bond back?
Once the tenant moves out, the rent is paid in full, RobsonKerr will conduct a final inspection.  If the house is clean, tidy and damage free, a bond refund form is signed by RobsonKerr and forwarded to the Department of Building and Housing who release the agreed bond directly to the tenant.